THE PERSONAL INFORMATION WE COLLECT FROM YOU
We do not collect Personal Information about you, except when you provide it to us. We collect and use Personal Information from customers, users or visitors of our websites, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, credit card details and previous purchases. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.
How you can gain access to the Personal Information collected; Why we collected the Personal Information; Who we would usually disclose such Personal Information to; Any law requiring us to collect Personal Information. You have no obligation to provide any information requested by us, however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.
METHODS OF COLLECTION
We will collect Personal Information about you in a variety of ways, including through your use, or orders of, of our products, services, our web site and online channels, when you shop in our stores, when you participate in competitions, promotions, events, sweepstakes, surveys, questionnaires or rewards programs. The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed.
By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We may collect Personal Information about you for our related bodies corporate and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.
HOW YOUR PERSONAL INFORMATION IS USED
We use your Personal Information for the purposes for which the information is collected. The Personal Information that we collect is generally used to provide you with our products or services. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We do not use or share Personal Information for any purpose other than for the purpose for which it was collected and disclosed. We do not provide or sell Personal Information to other organisations without your consent. However, we may disclose Personal Information to our related bodies corporate, business partners, third party contractors, agents and suppliers and service providers (as set out in section 6b. below) in connection with providing our product or service to you. By providing your Personal Information to us, you acknowledge that, and consent to the following: We may collect and use your Personal Information for the purpose disclosed to you. You are authorised to provide such information to us. Any information provided may be disclosed on a confidential basis to our third party contractors, agents or suppliers. Information provided to us in the process of us providing a product or service to you, may be used by us for recruitment or job opportunity purposes.
If you provide your Personal Information to us, whether via one of our web sites, in store, through any of our promotions, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or attend customer research or discussion groups or other communications containing product, services and event information, tips or promotions. If you prefer not to receive such communications including those of any rewards programs- see Section 6 below. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the services we offer, as well as other information. We may send this information by mail, email, SMS and telephone.
If you do not wish to receive these communications, you may opt-out of receiving such communications from us by using the unsubscribe facility that we include in our commercial electronic messages.
KEEPING INFORMATION SECURE
We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store Personal Information in different ways, including in paper and electronic form. We use security procedures to protect the Personal Information we hold. Access to and use of Personal Information within our organisation is limited by us to prevent misuse or unlawful disclosure of that Personal Information by others.
DISCLOSURE OF PERSONAL INFORMATION
COOKIES AND IP ADDRESSES
LINKS TO OTHER SITES FROM OUR WEBSITE
GAINING ACCESS TO YOUR PERSONAL INFORMATION
We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete. Upon your request we will provide you with access to any of your Personal Information we hold (except in the limited circumstances recognised at law).”If you require access to your Personal Information which we have collected from you, please contact our Privacy Officer at email@example.com. Proof of identity is required before such information will be provided. For most requests, your information will be provided free of charge, however it may be necessary to charge a reasonable fee if your request requires a substantial effort on our part.
RESOLVING YOUR PRIVACY ISSUES
More information about Privacy law and the Australian Privacy Principles is available from the Federal Privacy Commissioners website www.privacy.gov.au Copyright Map of the Heart Pty Ltd 2015. All rights reserved.
TERMS & CONDITIONS
CONDITIONS OF USE
The prices are shown in USD/EUR/GBP/AUD (depending on your country of delivery) and are quoted including taxes except within North America where they will be quoted exclusive of sales tax. Standard shipping costs are included in the price of orders of more than 120 Euros or the equivalent thereof. The prices may be modified at any time. Map of the Heart applies the price list in force shown on its internet site at the time of ordering.Orders are payable in USD (North America, Asia, South America, Africa, Middle East), GBP (Great Britain), EUR (Europe) and AUD (Oceania) and no exception will be made. Display price and final check out price may vary according to where you decide to ship your cart. Destination choice will impact shipping origin to accommodate for shipping regulations of alcohol based goods such as perfumes, and to minimise shipping costs. It will also impact currency and sales tax calculations, which might be waived in some instances.Payment is due upon ordering. No order can be dispatched without confirmation that your payment has been received. Online payment is accepted exclusively by credit card: Visa, Mastercard, American Express, Paypal and Afterpay. An invoice showing a breakdown of your purchases will be included with your order. Online payment uses SSL protocol, which offers maximum security. The information transmitted is entirely coded, is not seen nor stored and is not shared with anyone.
CUSTOMS, DUTIES AND TAX
All taxes and duties are due upon receipt by the customer. We can not be responsible for packages that are "refused" by the customer, and will not be able to process refunds for these orders.
RISKS AND WARRANTY
The transfer of risks attached to the items sold by Map of the Heart shall take place upon handing-over to the carrier. If the items sent do not conform to your order, or should they be defective, they will be replaced and in this case, the return costs are payable by Map of the Heart.
Fraud Prevention: Products are sold for personal use, not for resale. We reserve the right to not accept an order.
PRE-HOLIDAY SHIPPING 2021
Place orders by 12pm AEDT on 13th December* to give them the best chance of arriving by the 24th December.
*WA and NT sending cut off is 8th December.
Orders received after these dates will still be dispatched up until our holiday closure on the 23rd December. Orders received during our closure will be dispatched from 10th January 2022.
Map of the Heart is not responsible for delays encountered by third party postage services.