Frequently Answered Questions
If you need assistance, feel free to contact us with the style of fragrance you usually wear, or would like to wear. All of our retailers are experienced and knowledgable with the fragrances and can assist you.
Alternatively, our Love It, Keep It option allows you to try the fragrance at home with the option to return. If still undecided, try our Sample Set and discover at home.
Yes, all our fragrances are genderless! You decide what to wear.
Yes. With our high quality ingredients, each of our fragrances are formulated to last on your skin throughout the day. The duration will vary depending on the customer’s skin and the fragrance in the line.
Yes, our fragrances are cruelty free.
Our fragrances are not tested on animals.
All our fragrances are vegan except for v.6 Ecstasy which contains bees wax.
We recommend storing your perfume away from light, heat and humidity. These factors can breakdown fragrance molecules and also contribute to oxidisation of the fragrance.
We recommend spraying your fragrance on your pulse points. Behind your ears, behind your knees, in your elbow crease, the nape of your neck, your wrists. If spraying on your wrists, do not rub them together. Rubbing a fragrance creates friction that inhibits the perfume's molecules and it can dull/ alter the fragrance (mostly the top notes).
An email will be sent to you 3 days after purchasing a Sample Set with a unique code that can be used towards a purchase of any 30ml or 90ml fragrance. If you haven’t received your code within 3 days please contact us after checking your junk folder.
21 days from the date you receive the code.
Shipping & Returns
HOLIDAY SHIPPING DEADLINES 2023
Place your orders by 11am AEDT on 18th December* to give them the best chance of arriving by the 24th December.
*WA and NT sending cut off is 11am AEDT 15th December.
Place your orders by 11pm EST on 17th December* to give them the best chance of arriving by the 24th December.
*Hawaii sending cut off is 11am 15th December
- UK / Europe
Place your orders by 11am CET on 12th December* to give them the best chance of arriving by the 24th December.
Orders received after these dates will still be dispatched up until our holiday closure on the 21st December. Orders received during our closure will not be dispatched until 9th January 2024.
Map of the Heart is not responsible for delays encountered by third party postage services.
Love It Keep It orders placed and delivered between 4 December 2023 and 19 December 2023 returned for a refund until 15 January 2024. Orders delivered after 19 December 2023 follow the ordinary return policy.
Sample Set codes will be extended to 40 days from time of purchase when ordered between 4 December 2023 and 19 December 2023. Orders after the 19 December 2023 will follow the ordinary code expiration of 21 days.
Australian orders are sent from Sydney. European/ UK orders are sent from France.
Free shipping on all orders over AUD$100.
$10 standard shipping on orders under AUD$100
United States of America
Free shipping on all orders over USD$100.
$10 standard shipping on orders under USD$100
Free shipping on orders over €100
€10 on orders under €100
Free shipping on orders over £100 GBP
£10.00 GBP on orders under £100 GBP
Australia, United Kingdom, Europe (countries listed below).
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and Vatican City.
Shipping times vary depending on your location. We aim to ship orders within 48hours. Please allow 3-5 business days for shipping. In peak holiday periods we recommend allowing for up to up to 10 days. Should your order take longer than this please contact us.
We accept returns on 30ml and 90ml fragrances. Just select Love It Keep It before clicking add to cart and we will make sure a sample vial is added to your order so you can sample the fragrance before opening your order.
Please refer to our returns policy for more information.
We will deliver the goods in accordance with the delivery option selected by you during checkout. Any delivery times quoted to you are indicative only. We do not accept any liability for delayed delivery caused by a third party. Map of the Heart takes no responsibility for lost shipments, although we will do our best to track them. We can not be responsible for packages that are "refused" by the customer, and will not be able to process refunds for these orders.
All taxes and duties are due upon receipt by the customer.
As soon as your order is sent you will receive a tracking number.
If you need to make a change or cancel your order please contact us as soon as possible. If your order has already been shipped you will not be able to make any changes.
Please contact us with your order number and a description of the damage. We may also request a photo.
Yes, we do. A Gift Card for the value of one 90mL heart is available online and in store. Each Gift Card comes with a complimentary Sample Set so that the recipient can choose their own heart.
Gift wrapping is currently available in Australia. Please let us know if you would like gift wrapping in the note section of the cart. If you would like to include a personalised note also add that in.
You sure can! Let us know what you would like us to write in the note section of your Cart.